Field Quality Support

JLS Engineering Concepts Customer Service Engineer (CSE)

JLS Engineering Concepts Customer Service Engineers (CSEs) provide dedicated technical representation for organizations that require a knowledgeable, professional engineering presence to manage customer facing activities, operational issues, and cross functional coordination. Our CSEs serve as the critical link between customers, manufacturing operations, suppliers, and internal engineering and quality teams ensuring alignment, transparency, and timely resolution of technical matters.

Role & Function

The JLS CSE operates as an embedded extension of the client’s organization, representing the client’s interests directly at customer sites, supplier locations, and production facilities. CSEs are responsible for maintaining strong working relationships with customers while driving technical clarity, issue containment, and corrective action execution across all stakeholders.

Key Areas of Support

Customer Interface & Representation

• Serve as the primary engineering and technical point of contact for customers

• Represent the client during customer meetings, plant visits, reviews, and audits

• Communicate technical status, risks, and resolution plans clearly and professionally

• Maintain customer confidence through consistent, accurate, and timely responses

Technical Issue Coordination

• Support investigation and resolution of production, process, and product-related issues

• Coordinate containment actions and short-term corrective measures

• Facilitate root cause investigations in collaboration with internal teams

• Track corrective actions to closure and verify effectiveness

Cross Functional Collaboration

• Interface with manufacturing, quality, engineering, supply chain, and logistics teams

• Align internal resources to customer requirements and priorities

• Ensure changes, actions, and expectations are clearly communicated and executed

• Support launch activities, engineering changes, and ongoing production support

Documentation & Reporting

• Maintain issue logs, action trackers, and customer communication records

• Prepare professional status updates, summaries, and technical reports

• Support customer documentation requirements and internal reporting needs

• Ensure traceability of actions, decisions, and outcomes

On-Site & Remote Support

• Provide on site presence at customer or supplier facilities as required

• Support remote coordination and follow-up activities

• Rapidly respond to urgent operational or customer-driven issues

• Scale support based on program phase or operational demand

Industries & Applications

• Automotive OEMs and Tier-1 / Tier-2 suppliers

• Industrial manufacturing and assembly operations

• Defense and government production programs

• New program launches, ramp-ups, and sustained production environments

Why JLS Engineering Concepts CSEs

• Engineers with 25+ years of hands-on manufacturing and customer facing experience

• Deep familiarity with OEM operating rhythms, expectations, and escalation processes

• Professional, credible representation aligned with your organization’s standards

• Flexible engagement models: short-term, long-term, on site, or hybrid

• Rapid deployment to stabilize operations and protect customer relationships

When customer facing engineering support is critical, JLS Engineering Concepts delivers experienced Customer Service Engineers who protect your operations, your reputation, and your customer relationships.